Updated at 2020-11-25 

TechAir Group. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by TechAir Group. This Privacy Policy applies to our website, https://www.techairgroup.com/ , and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. 

Definitions and key terms

For this Privacy Policy: 

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to TechAir Group, 7074 East Fish Lake Road, Maple Grove, MN, US 55311 that is responsible for your information under this Privacy Policy.
  • Country: where TechAir Group or the owners/founders of TechAir Group are based, in this case is United States Of America.
  • Customer: refers to the company, organization or person that signs up to use the TechAir Group Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit TechAir Group and use the services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: refers to those individuals who are employed by TechAir Group or are under contract to perform a service on behalf of one of the parties
  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: refers to the service provided by TechAir Group as described in the relative terms (if available) and on this platform. 
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. 
  • Website: TechAir Group’s site, which can be accessed via this URL: https://www.techairgroup.com/.
  • You: a person or entity that is registered with TechAir Group to use the Services

What Information Do We Collect?

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

  • Full Name  
  • Username and configuration data 
  • Business Information 
  • Phone Numbers 
  • Email Addresses 

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our service and/or software (we continually strive to improve our offerings based on the information and feedback we receive from you) 
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) 
  • To process transactions 
  • To administer a contest, promotion, survey or other site feature 
  • To send periodic emails

When do we use customer information from third parties?

We can receive some information from third parties when you contact us. For example, when you submit your name and email address to us to show interest in becoming our customer, we receive information from a third party that provides us with a confirmed, alternate or updated email address(s), business mailing address and other relevant information to personalize and market our services. We also occasionally collect information that is made publicly available on social media websites or other public channels. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings or not providing the information to us.

Do we share the information we collect with third parties?

We only share the required information that we collect with preauthorized organizations to estimate or provide software and/or services to both personal and non-personal within your organization. We do not share your information with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We do share your information with our parent company, Warner Connect, Inc. for finance and operational purposes. If we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third party service(s) providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through our platform. We will ONLY share your personal information as required for that specific, pre-approved trusted third party to enable them to perform these services for us and for you.

We may share portions of our public unauthenticated log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared location, and type of device used to visit the service. They may aggregate information about our advertising and what you see on the service and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

We will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, LinkedIn, and other platforms, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Could my information be transferred to other countries?

We are incorporated in United States of America and comply . Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world as defined by your , including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans- border transfer and hosting of such information. To meet the unique and evolving requirements of the United States Federal, State, Local, and Tribal governments, as well as contractors holding or processing data on behalf of the US Government, Microsoft and TechAir group offers the Government Community Cloud (GCC) environment. Available through multiple channels including Volume Licensing, interested organizations go through a validation process to ensure eligibility before an environment is set up. Trials are available to only US Government entities currently.

Is the information collected through our service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, support data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or do not follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer. 

Personnel

If you are one of our workers or applicants, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants. You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. 

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy. 

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards. 

Governing Law

The laws of the state of Minnesota and as applicable the United States of America. Your use of our service may also be subject to other local, state, national, or international laws. 

Your Consent

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy. 

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by TechAir Group. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you. 

Cookies

We use “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies. 

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most. 

Kids’ Privacy

We do not check or ask for your age in any transaction or interaction with us. If for some reason we collect information from any individual under the age of 18, we immediately take all reasonable steps to remove the data from our servers and services. If You are a parent or guardian and You are aware that Your child has provided Us with Data or Personal Data, please contact us and we will remove it. If We become aware that We have collected Personal Data from anyone under the age of 18, We take steps to remove that information from our servers.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products services) or provide links to third-party websites or services (“Third- Party Services”). 

You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. 

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions. 

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy. 

Tracking Technologies

  • Cookies
    We use Cookies to enhance the performance and functionality of our service but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit our service as we would not be able to remember that you had logged in previously. For further details please visit our Cookies Policy page here. 
  • Sessions
    We use “Sessions” to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
  • Microsoft’s Dataverse
    We use “Microsoft’s Dataverse” to store customer and prospect information to identify the areas of interest, marketing/sales interactions, product/service configurations, estimates and communications. Dataverse lets you securely store and manage data that’s used by business applications. Data within Dataverse is stored within a set of tables. A table is a set of rows (formerly referred to as records) and columns (formerly referred to as fields/attributes). Each column in the table is designed to store a certain type of data, for example, name, business email, business address, and so on. 
  • Microsoft’s Marketing Insights
    We use “Microsoft’s Marketing Insights” Interaction data and profiles that is stored in the marketing-insights service database and includes information about how you have interacted with the marketing initiatives, including email opens, email clicks, event registrations, page submissions, and more. 
  • LinkedIn Sales Navigator
    We use “LinkedIn Sales Navigator” to communicate and research information. The InMail’s, Messages and other data is synchronized to Microsoft’s Dataverse. LinkedIn Sales Navigator features a powerful set of search capabilities, improved visibility into extended networks, and personalized algorithms to help you reach the right decision maker as well as Notes/Tags and Real-time Sales Updates.
  • LinkedIn Insight Tag
    We use “LinkedIn Insight Tag” to do conversion tracking, website audiences tracking, and website demographics for LinkedIn ad campaigns.
  • Google Tags, Analytics and Search Console
    We use the Google suite of search and analytical tools to planning, tracking, and evaluating our website and other assets performance and metrics.
  • Google Ads
    We use the Google Ads to do conversion tracking, website audiences tracking, and website demographics for Google ad campaigns.
  • Hotjar
    The service assists us in providing the end users with a better experience and service as well as assist us in diagnosing technical problems and analyzing user trends. Most importantly, Hotjar’s services, helped us to improve the functionality, make the website more user-friendly, more valuable, and simpler to use for our users.Hotjar also gives is the ability to record end user session, track scrolling and mouse clicks, but it is completely limited to our website. It also allows us to collect feedback and survey from the user with email address, if it is provided by the end user.

    Depending on the web browser you use, it might be possible for you to disallow Hotjar from collecting your information when visiting our website. This can be done at any time by visiting the Do Not Track page and clicking ‘Block’ or enabling Do Not Track (DNT) directly in your browser.

  • Add This
    The tools provide us the capability to enable users of this website to share webpages, blogs, and other content on their social networks and other destinations.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data. 

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as: 

  • Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect. 
  • Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it. 
  • Personal data should be held no longer than necessary to fulfil its purpose. 
  • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization. 

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At TechAir we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place. 

Individual Data Subject’s Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. We process or store all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. Submit a support case on through our online support portal or use our contact us page and we will reply promptly.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above. 

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights: 

  • Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you. 
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights. 
  • Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected. 
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users. For more information about these rights, please contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above. 

CalOPPA users have the following rights: 

  • Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you. 
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights. 
  • Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected. 
  • Right to request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users. For more information about these rights, please contact us.

Contact Us

Don’t hesitate to contact us if you have any questions.