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Why Connected Gov for Citizen Request Management?

  • Improve the citizen experience and quality of life by resolving citizen complaints quickly and efficiently
  • Break down silos between departments: Automatically turn a complaint into a work order and route that work order to a field inspector’s tablet in the field
  • Live up to citizen expectations- they expect their local government organizations to be available 24 hours a day, 7 days a week, on any device and on any channel

An easier way to take care of your citizens

  • With Connected Gov 311, you’ll find a seamless experience for citizens, office personal, and administrators

Citizens can, from their home or business:

  • Submit a request 24/7, on any device, via social media, chat on the website, or an online portal
  • Upload a photo, video and their exact location when submitting the request
  • Check on case status, and communicate with back office via online portal

Office Personnel can, automatically:

  • Increase efficiencies by streamlining the creation, assignment and management of citizens requests across multiple channels
  • Use automations to route the request, send communications to the citizen and schedule the work order

Administrators and Officials can:

  • Track and view insights & analytics around citizen request management to improve customer service
  • Provide omni-channel care to citizens to improve the citizen experience

Field Employees can:

  • Access work order information in their field, on their mobile device or tablet via a mobile app (even if they are offline!)
  • Add pictures, videos & data to the work order- updating the back office & citizen in real-time about the status of the request
  • Receive an optimized route for the day

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