Digital Permitting Best Practices: Navigating the Transition in Local Governments

Digital transformation is not optional, but necessary. Local governments stand at the forefront of this big change. The transition to digital permitting systems is more than an upgrade—it’s a complete reimagining of public service delivery. Microsoft’s Power Platform is not just a tool. It’s a catalyst for this transformation. The platform offers unmatched efficiency, transparency, and access. This article will delve into navigating the transition for digital permitting best practices. 

The Power Platform Advantage 

Why Power Platform? It’s a question of not just keeping up with the times but leading the charge. Microsoft’s Power Platform is a suite of applications that empower local governments to create custom solutions tailored to their unique needs. The solution fully harnesses the power of technology to serve the community better. 

Digital Permitting Best Practice 1: Understand the Scope and Requirements 

Transitioning to a new digital permitting is not a one-size-fits-all solution. The transition starts with a deep dive into the specific needs of your local government. Engage with stakeholders. Run workshops and document the whole permit lifecycle. Do this to find where digital solutions can really help. 

With Power Platform, customization is at your fingertips. Whether it’s creating diverse permit types, implementing unique requirements, using Power Apps to integrate with other government systems, or managing complex approval hierarchies with Power Automate, the platform adapts to you. 

Digital Permitting Best Practice 2: Choose the Right Tools 

Power Platform is a collection of tools—Power Apps, Power Automate, Power Pages, Power BI, and Copilot Studio—each playing a vital role in the permitting process. Together, they create a seamless experience for both government workers and citizens. For instance, Power Apps can be used to create custom permit applications, while Power Automate can streamline workflows. Power Pages provide intuitive and user-friendly citizen portals, while Copilot Studio can be used to deploy chatbots to guide applicants in real-time.  

Digital Permitting Best Practice 3: Prioritize User Experience 

In the digital age, user experience is paramount. Power Platform is designed with this principle in mind. It ensures that every interaction with the digital permitting system is easy, fast, and inclusive. 

Power Pages changes how citizens interact with local government, providing a central portal for all permitting needs. The platform empowers citizens. It does this by giving them control over their interactions with government services. They get real-time updates and a full dashboard, application progress tracking, and the ability to update account details. Users can also manage multiple applications with ease. 

Additionally, Power Platform follows industry accessibility standards. It offers an easy experience that ensures all citizens, regardless of ability, can navigate the system. 

Digital Permitting Best Practice 4: Ensure Compliance and Security 

Digital permitting systems must adhere to regulatory standards and protect sensitive information. Power Platform focuses on protecting sensitive information. It ensures that digital permitting systems comply with regulations and safeguard data. 

With features like data loss prevention policies and role-based access controls, Power Platform provides peace of mind for both government officials and citizens alike. Additionally, Power Platform maintains many industry compliances such as FedRAMP, DoD DISA IL2, SOC1, SOC2, and more.  

Digital Permitting Best Practice 5: Train and Support Your Staff 

Transitioning systems are also about transitioning mindsets. With comprehensive training and robust support, your staff will not just adapt to Power Platform; they’ll thrive. 

Microsoft Power Platform’s user-friendliness makes it easily adaptable for staff agency-wide. Once the solution is implemented, TechAir Group will provide robust training and knowledge transfers to ensure your agency is fully equipped to utilize Power Platform to its full potential.  

Digital Permitting Best Practice 6: Monitor and Iterate 

Monitoring tasks, progress, delays, or metrics is vital in the permitting process. Use Power Apps or Power BI to monitor the performance of your digital permitting system. Collect feedback and make iterative improvements to enhance functionality and user satisfaction. 

Microsoft Power Platform: A Digitally Tailored Solution 

By using these best practices, local governments can confidently switch to digital permitting systems. Power Platform is more than a digital solution—it’s a commitment to serving communities with the excellence they deserve. 

Are you interested in exploring streamlined permitting solutions? Contact us today to schedule an assessment!