6 Ways To Integrate Microsoft Dynamics 365 CRM With Your WordPress website

If you’re using WordPress CMS and Microsoft Dynamics 365 as your CRM, you’ve probably discovered a myriad of integration methods. They all take a slightly different approach to solving the problem, but none is more correct than the others – it all depends on your priorities. In this article, we’ll examine and compare the various [...]

Give Visitors What They Want: Website Heatmapping with Hotjar vs. Microsoft Clarity

In this post, we'll compare and contrast Hotjar and Microsoft Clarity, and discuss why heatmaps are important. (We'll also reveal which heatmap product we use at TechAir Group at the end of the article. If you're in hurry, scroll down and check that section out.) If you’re looking to dive deep into user behavior on [...]

2021-03-30T14:07:52-05:00March 23rd, 2021|Categories: Uncategorized|

Manufacturer’s Guide To Microsoft Customer Voice

How manufacturing organizations can turn raw customer feedback into advanced analytics with Dynamics 365 Customer Voice. Dynamics 365 Customer Voice, formerly known as Microsoft Forms Pro, is an enterprise survey tool that aggregates customer metrics, market insights, and employee engagement across a sales lifecycle. It captures feedback from select target audiences, allowing you to keep [...]

2021-04-14T17:24:14-05:00January 18th, 2021|Categories: Dynamics 365 Customer Voice|

Configure SMS Channel in Omnichannel for Customer Service

In our previous blog post we configured chat channel in Omnichannel for Customer Service. In this blog post we will configure SMS channel by integrating with a Twilio trial account. SMS channel allows your organization to connect to customers by using text messages. It enables your support to reach situations and locations where even chat [...]

Configure Chat Channel in Omnichannel for Customer Service

In our previous blog post we set up the Omnichannel for Customer Service on Dynamics 365 Online instance. In this blog post we will configure a chat channel, so that a customer or an anonymous visitor can initiate a chat with your customer service agents. This helps them to quickly get their issues resolved or [...]

Set Up Omnichannel for Customer Service

In our previous blog post we talked about what is Omnichannel for Customer Service. In this blog post we will see how to set up Omnichannel for Customer Service. Overall we will see: What are the prerequisites for provisioning Omnichannel for Customer Service How to enable Omnichannel for Customer Service subscription How to set up [...]

Introduction to Omnichannel for Customer Service

Omnichannel for Customer Service is a Microsoft Dynamics 365 add-on that extends Dynamics 365 Customer Service. It enables organizations to instantly connect and engage with their customers across multiple channels like Chat, SMS, WhatsApp, Facebook, Twitter and so on. It also provides agents and supervisors a highly productive app that allows them to engage with [...]

What Is The Dynamics 365 App For Outlook?

Learn how your company can optimize this workplace staple with Dynamics 365. I’ve know what Outlook is but what makes it different with Dynamics 365? With the Outlook App for Dynamics 365, users can easily access CRM, add data (i.e. cases, opportunities, leads and contacts) and access dashboards. This is a massive productivity gain for [...]

AI for Sales with Dynamics 365 for Manufacturing

Most sales teams today are wasting a lot of time on administrative work and chasing down the wrong deals. Over time, they learn what works and what doesn’t. That learning never stops and often times takes years or decades. Today, with the help of Artificial Intelligence (AI) for sales, there is a better way. AI [...]

How to see a 50% reduction in emails to customer service with Dynamics 365

Emails. Let’s talk about why customer service gets so many. Most customer service teams are feeling “email anxiety”. Yes, this is a real thing. They are gone for ten minutes and twenty new emails come in. It takes a considerable amount of time to manually respond or forward n to the correct person. Companies today [...]

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