Microsoft Clarity provides website usage statistics, session recordings, and heatmaps; which are crucial items to review for customer experience optimization. Microsoft Clarity has come a long way in the last year since we wrote about it in Give Visitors What They Want: Website Heatmapping with Hotjar vs. Microsoft Clarity. In the last year Microsoft has [...]
Are you using Dynamics 365 Marketing to manage your email marketing? Then you’ll want to be conscientious of your email bounce and block rates. If too many of your emails are undelivered or sent to spam, it could lead to your account to suspension. Like other email marketing platforms, Dynamics 365 Marketing has an email [...]
What Are Remote Virtual Inspections? A Remote Virtual Inspection, also known as an RVI, is a means of performing inspections remotely, but which offers the same thoroughness and attention to detail as traditional, in-person inspections. RVIs became more widely used as a result of the social distancing mandates during COVID-19, which forced local governments and [...]
Do you want to host professional online events? Do you manage a small team or are you part of a large organization? With the Dynamics 365 Marketing platform, you will be hosting live events and webinars in no time, regardless of your company’s size or complexity. In this blog, we’re going to walk you through [...]
If you’re using WordPress CMS and Microsoft Dynamics 365 as your CRM, you’ve probably discovered a myriad of integration methods. They all take a slightly different approach to solving the problem, but none is more correct than the others – it all depends on your priorities. In this article, we’ll examine and compare the various [...]
In this post, we'll compare and contrast Hotjar and Microsoft Clarity, and discuss why heatmaps are important. (We'll also reveal which heatmap product we use at TechAir Group at the end of the article. If you're in hurry, scroll down and check that section out.) If you’re looking to dive deep into user behavior on [...]
How manufacturing organizations can turn raw customer feedback into advanced analytics with Dynamics 365 Customer Voice. Dynamics 365 Customer Voice, formerly known as Microsoft Forms Pro, is an enterprise survey tool that aggregates customer metrics, market insights, and employee engagement across a sales lifecycle. It captures feedback from select target audiences, allowing you to keep [...]
In our previous blog post we configured chat channel in Omnichannel for Customer Service. In this blog post we will configure SMS channel by integrating with a Twilio trial account. SMS channel allows your organization to connect to customers by using text messages. It enables your support to reach situations and locations where even chat [...]
In our previous blog post we set up the Omnichannel for Customer Service on Dynamics 365 Online instance. In this blog post we will configure a chat channel, so that a customer or an anonymous visitor can initiate a chat with your customer service agents. This helps them to quickly get their issues resolved or [...]
In our previous blog post we talked about what is Omnichannel for Customer Service. In this blog post we will see how to set up Omnichannel for Customer Service. Overall we will see: What are the prerequisites for provisioning Omnichannel for Customer Service How to enable Omnichannel for Customer Service subscription How to set up [...]
