In this webinar, we will show our Local Government Industry Accelerator demonstration of an end-to-end licensing process. Microsoft’s cloud provides a stress-free, organized, and comprehensive digital licensing platform.
Local business owners and contractors can submit applications, upload required documents, and pay their fees through an online portal. Their applications will then be automatically routed to the appropriate department and staff based on specific requirements set by your organization.
Review and Approval
New license applications will appear on your dashboard. Your staff process can auto-create task lists for your specific review process; and approve or deny and send fix-it notices to applicants. The system can also generate electronic Business License Certificates to be downloaded and printed on demand by the applicant and then mailed.
Local business owners can request inspections online, which are then automatically routed to the correct inspector based on the location and time. Your inspectors can view inspections scheduled in a calendar format as well as on a map. Each license type will automatically create an inspection for that specific current inspection process. You have access to generate inspection reports from the field, email, or web browser.
You can automatically generate renewal notices to be mailed and/or emailed. Business owners can renew their licenses, update information, submit required documentation—including insurance verification or proof of identity, and even pay for their licenses through the online portal.
You and your employees can create custom metrics viewable from the dashboard. This includes reports in the list, pie-chart, or bar-graph format. You can print and/or export your reports to Excel that creates dynamic merge templates to mail or email your citizens in a fast batch process.