Customer Experience with AI: A Dive into Microsoft Discovery Hour

At the recent Microsoft Discovery Hour event, the spotlight was on AI's transformative power in elevating customer experiences. In an era marked by rapidly evolving customer expectations, the demand for seamless, hyper-personalized interactions and exceptional service has never been greater. This is particularly true in the banking industry, where institutions face numerous challenges, from rapid workforce transformation [...]

2024-05-17T11:51:01-05:00May 20th, 2024|Categories: AI, Dynamics 365 CRM, Microsoft Copilot|

Microsoft’s Event: AI-Powered Business Technology with Copilot

On April 10, 2024, Microsoft held a digital Business Applications Launch Event. Industry experts, software creators, and enthusiasts came together at the event to learn about the latest advancements in Microsoft's products. The event focused on a clear theme: redefining the boundaries of what's possible with Microsoft's AI technology, Copilot. Microsoft showcased how AI technology transforms [...]

2024-04-18T19:45:09-05:00April 18th, 2024|Categories: AI, Microsoft Copilot, News|Tags: , , , , |

Microsoft Clarity, An Essential Part of Customer Experience Optimization

Microsoft Clarity provides website usage statistics, session recordings, and heatmaps; which are crucial items to review for customer experience optimization. Microsoft Clarity has come a long way in the last year since we wrote about it in Give Visitors What They Want: Website Heatmapping with Hotjar vs. Microsoft Clarity. In the last year Microsoft has [...]

2023-01-16T12:50:09-06:00August 17th, 2022|Categories: Microsoft Clarity|Tags: , , , , |

4 Steps to Avoid Email Service Suspension on Dynamics 365 Marketing

Are you using Dynamics 365 Marketing to manage your email marketing? Then you’ll want to be conscientious of your email bounce and block rates. If too many of your emails are undelivered or sent to spam, it could lead to your account to suspension. Like other email marketing platforms, Dynamics 365 Marketing has an email [...]

2023-01-11T13:09:05-06:00October 6th, 2021|Categories: Dynamics 365 Marketing, Tutorials|Tags: , , , , |

Remote Virtual Inspections (RVI) Tips & Implementation Guide for Local Governments

What Are Remote Virtual Inspections? A Remote Virtual Inspection, also known as an RVI, is a means of performing inspections remotely, but which offers the same thoroughness and attention to detail as traditional, in-person inspections. RVIs became more widely used as a result of the social distancing mandates during COVID-19, which forced local governments and [...]

2021-09-10T12:07:09-05:00September 9th, 2021|Categories: Dynamics 365 Remote Assist, Local Government|

How to Create Virtual Events in Dynamics 365 Marketing

Do you want to host professional online events? Do you manage a small team or are you part of a large organization? With the Dynamics 365 Marketing platform, you will be hosting live events and webinars in no time, regardless of your company’s size or complexity. In this blog, we’re going to walk you through [...]

2023-01-11T13:10:15-06:00August 24th, 2021|Categories: Dynamics 365 Marketing, Tutorials|Tags: , , |

6 Ways To Integrate Microsoft Dynamics 365 CRM With Your WordPress website

If you’re using WordPress CMS and Microsoft Dynamics 365 as your CRM, you’ve probably discovered a myriad of integration methods. They all take a slightly different approach to solving the problem, but none is more correct than the others – it all depends on your priorities. In this article, we’ll examine and compare the various [...]

2023-01-11T13:08:56-06:00May 11th, 2021|Categories: Dynamics 365 Marketing, Tutorials|Tags: , , , |

Give Visitors What They Want: Website Heatmapping with Hotjar vs. Microsoft Clarity

In this post, we'll compare and contrast Hotjar and Microsoft Clarity, and discuss why heatmaps are important. (We'll also reveal which heatmap product we use at TechAir Group at the end of the article. If you're in hurry, scroll down and check that section out.) If you’re looking to dive deep into user behavior on [...]

2023-01-16T12:51:18-06:00March 23rd, 2021|Categories: Microsoft Clarity|Tags: , , |

Manufacturer’s Guide To Microsoft Customer Voice

How manufacturing organizations can turn raw customer feedback into advanced analytics with Dynamics 365 Customer Voice. Dynamics 365 Customer Voice, formerly known as Microsoft Forms Pro, is an enterprise survey tool that aggregates customer metrics, market insights, and employee engagement across a sales lifecycle. It captures feedback from select target audiences, allowing you to keep [...]

2021-04-14T17:24:14-05:00January 18th, 2021|Categories: Dynamics 365 Customer Voice|

Configure SMS Channel in Omnichannel for Customer Service

In our previous blog post we configured chat channel in Omnichannel for Customer Service. In this blog post we will configure SMS channel by integrating with a Twilio trial account. SMS channel allows your organization to connect to customers by using text messages. It enables your support to reach situations and locations where even chat [...]

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